WTVT (Tampa) FOX 13 consumer reporter Chris Chmura sent off an email to United Airlines about some bad service that he received.
In response to a recent customer complaint from Chmura, the airline returned with a rather impersonal reply, mistakenly calling him "Mr. Human."
"Mr. Human, your e-mail clearly expresses your disappointment and I would like to extend a sincere apology for any negative impression that may have been created," part of the letter states.
Chmura tweeted out a picture of the letter.
"They left me behind, and I wanted to know why," Chmura said.
He said he showed up for a 7:32 p.m. flight at 7:12 p.m., and the flight was gone. He was flying home from Houston and arrived at the gate 20 minutes before the plane was supposed to take off. United's records show that the flight left the gate at 7:32 p.m.
In his complaint, Chmura said he asked the company to investigate the gate worker.
Chmura has since changed his Twitter name to "Mr. Human FoxTV.